CUSP: Incidents and Emergencies



Requirement to have emergency response procedures in place

All port user companies are required to have emergency procedures in place that cover the range of likely emergencies for their situation. The procedures will include provision for visitors and others in their work area and must include provision for communication between other port users likely to be affected by or required to respond in an emergency situation.

Notifying an emergency situation

In any emergency, Port Security must be notified by phone on:

  • 0800 STOP 88 (0800 786 788).


Port Security will:

  • ask where you are and what help you need
  • call emergency services (ambulance, fire, police) and escort them to your location
  • where necessary, clear roadways, stop port operations and provide additional assistance as required.

Responding to emergency situations

When an emergency situation arises at the port, the following responses from port users are expected:

  1. Take steps to ensure the area is safe so that no more accidents happen.
  2. A person present at the scene is to take control of the scene and advise the person in charge of the area.
  3. Apply first aid – if someone is hurt.
  4. Get help – contact Port Security, and if necessary, emergency services.
  5. Isolate the scene of the accident – preserve the scene and avoid unnecessary access.
  6. Preserve the sources of evidence – leave the scene as it is and as it was at the time of the accident.
  7. If necessary, initiate an investigation – cooperate with other parties involved.

First aid arrangements

All port users are required to have their own arrangements for first aid equipment and trained first aiders. In addition, the following arrangements are also available:

  • First aid kits are located throughout CentrePort.
  • A defibrillator is located at the Port Security Centre.
  • There are a number of people trained in first aid available to assist – call Port Security on
    04 495 3829.

Work stoppage requirements

In any actual emergency or other high risk situation, work within the affected or potentially affected areas of the port should be stopped. Examples of these situations include:

  • earthquakes
  • tsunami warnings
  • fires
  • gas leaks
  • security threats
  • dangerous goods incidents
  • accidents
  • extreme weather events.

Evacuation procedures

Port users are responsible for maintaining evacuation procedures for any buildings and operational areas under their control. Where a port user is working in an area outside their control, they must follow the instructions of the person in charge of the area, Port Security, or other authorised person.

In general, the evacuation procedure will provide for the following:

  • In operational areas, the person in control of the area, Port Security or other authorised person will advise of the need to evacuate using the most appropriate method.
  • People will be directed to the evacuation assembly points.
  • People must wait for clearance before returning to their work areas.


Within CentrePort-owned buildings, CentrePort is responsible for providing and maintaining fire evacuation schemes and procedures. Building occupants need to:

  • familiarise themselves with the emergency procedures of any building they are entering and in the event of a fire or emergency
  • advise any visitors to the building of the building’s emergency procedures
  • evacuate the building as per the procedure notices.



Reporting requirements

Incident reporting requirements for incidents that occur within port common areas are as follows:

  • Report all incidents that cause harm to people or the environment or damage to property to your CentrePort contact as soon as possible. This must be before the end of the day.
  • Notify your CentrePort contact of any potentially serious near-miss incidents or hazards immediately.

External notifications

WorkSafe New Zealand defines what constitutes a notifiable event. For more information see

In the event of a notifiable event, the port user company involved must notify:

  • the regulator as required:

– WorkSafe – 0800 030 040 or
– Maritime New Zealand – 0508 225 522 or

  • Port Security on 04 495 3829 as soon as possible after any external notification
  • their CentrePort contact as soon as possible after any external notification.


The regulator may request that the incident scene be held. In this situation other port users must respect this requirement.

In keeping with best practice, in the unfortunate event of a serious incident, companies are to assist one another wherever possible.

Incident follow-up and investigation

  • All port users are required to have a system in place to follow up and investigate all incidents.
  • CentrePort may request a copy of a completed investigation.
  • CentrePort may require the port user/s involved in an incident to participate in an investigation undertaken by CentrePort.

Sharing investigation outcomes

Port users are encouraged to share learnings from incidents with other port users, both within CentrePort and nationally. The Port Health and Safety Incident Alert template shown in Appendix 3 may be used to share this information.


Incident Alert Template

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