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Frequently Asked Questions

CRUISE

What cruise vessels are arriving and departing?

Information regarding the arrival and departure times for cruise vessels is available at the following link - more info

Can I pick up my friends/family from the ship? Where do I go?

Due to International security requirements public access to the working areas of the port is restricted and limited to those on port business.

If you have arranged to meet guests you can do so at Cruise Pickup and Drop Offs area. Your guests will be transported to this area by our security shuttle van. Security personnel are in contact with the Cruise Terminal staff at all times to ensure minimal delays.

It is important that when making arrangements with your guests you arrange to meet at a specific time to ensure that you are not waiting unnecessarily. We are not able to contact the ship to forward messages or to ascertain whether a guest is still onboard.

ON THE WATER

How many tugs does CentrePort have?

CentrePort has two tugs, Tiaki and Tapuhi. more info

What are the tug boats used for?

Tug boats are used to assist in the safe berthing of ships. The tugs help by pushing or pulling on the ship as they arrive or depart from a berth, protecting the ship, berth and our environment. more info

What is a pilot and how do they board vessels?

A Pilot is a qualified vessel master whose job it is to board a vessel prior to it arriving at the port, and guide the vessel into port safely. The pilot is transferred to the vessel via a pilot launch, and boards the vessel using a certified ladder hung from the side of the vessel. more info

PORT

Is noise being produced by earthquake recovery works?

As part of the post-earthquake recovery project we have been driving piles into the ground. This work many generate some noise.

We have consent for the work and are following a noise management plan, which limits the pile driving to the following times:
• 7am-8pm Monday to Friday
• 8am-6pm Saturdays
• 9am-6pm Sundays and public holidays

This pile driving, alongside other work, is needed to secure CentrePort’s ship-to-shore gantry cranes and for the future resilience of the Port.

We expect most of the pile driving to be complete by September 2017, although occasional work may continue to December 2017.

What is the largest ship to come into Wellington harbour?

The largest ship to visit Wellington is the cruise ship Queen Mary 2.

What is the deepest ship to come into Wellington?

CentrePort has a current depth of 11.3m at Chart Datum with no tidal influence, and holds resource consents to dredge to 12.4m at the harbour entrance and up to 12.5m at key berths. The maximum draft available is currently 11.3 metres at high water. This one-off dredging programme will be completed as market requirements necessitate.

Sometimes a berthed ship is heading one way while others may face the opposite direction - why is this?

Pilots will consider the vessel’s port priorities when planning a ship call. Normally we would berth a ship ‘head to wind’ as that is the easiest manoeuvring situation for a large ship but sometimes the need to work the vessel’s cargo in a certain way dictates the side of the ship is berthed – the stevedore will make this request. Some ships, like car carriers, have their only ramp on the starboard side, so there is no option.

What are the ports operating hours?

Port operating hours, for receipt and delivery of cargo at the port gates are 7a.m. to 6p.m Monday to Friday and 7a.m to 12 noon on Saturday. However, operational aspects of the port are carried out to accommodate servicing all vessels arriving or departing. The marine team work 24 hours a day, every day of the year, so that ships may come and go at any time.

What are reefer points and how many reefer points does CentrePort have?

A reefer point is the power supply that a refrigerated container is plugged into. There are 800 reefer slots at CentrePort.

How many ships visit CentrePort per year?

Approximately 4,200 ships call into CentrePort on an annual basis, with approximately 3,600 of these ship calls being attributable to interisland trades.

How many staff are employed at CentrePort?

Approximately 200 staff members are employed by CentrePort.

Does CentrePort employ stevedores and marshallers?

CentrePort has responsibility for all container receipt, delivery and marshalling operations at the port. Stevedoring of containers is carried out by CentrePort and stevedoring of general cargo is carried out by a third party.

How many cranes does CentrePort have?

The port has two gantry cranes.

What on-port services does the port have?

Wellington Port Coldstores (a joint venture company) provides cold storage warehousing facilities. Further information can be found by calling (04) 4710661

I would like to use the CentrePort Wellington logo, do you have brand guidelines? And where can I get a copy of the logo?

The CentrePort Wellington logo can only be used under strict guidelines, and only with prior approval. To request use of the logo please contact CentrePort on 04-495-3800

I am trying to find information on a ship that came into Wellington Harbour to complete some research on my family history? Does CentrePort Wellington hold this information?

This information is held by Archives New Zealand. Their contact details can be found at:
http://www.archives.govt.nz/visit/address-contact-details

How do I apply for a job at CentrePort Wellington?

CentrePort recognises that its ability to serve the needs of its customers and community is determined by its people. CentrePort employs people from a diverse range of professions including technical, engineering, nautical, administrative, financial, human resources, information technology, sales and marketing, and management. We are an Equal Opportunity Employer and we are committed to diversity in the workplace.

It is a requirement of CentrePort that all employees are permanent residents of New Zealand with appropriate working visas. We also require all employees to complete a pre-employment medical check, including drug and alcohol testing.

For further information on employment at CentrePort contact This e-mail address is being protected from spambots. You need JavaScript enabled to view it

I am coming to visit CentrePort. Are there any security requirements?

CentrePort is an international port and is governed by Maritime Security Act 2004. Access requirements state that all persons need to have bona fide business in the port and must be in possession of a photographic ID (originals only, photocopies not accepted).

Please view Security Requirements for more information.

FREIGHT MOVEMENT

How much cargo moves through the port?

Approximately 10.5 million tonnes of cargo is handled by the port on an annual basis, including interisland volumes. Approximately 95,000 TEU (Twenty Foot Equivalent Containers) are handled per annum.

What are the major types of cargo handled?

Outside containerised products, the major cargoes handled are forestry products (logs, veneer, and pulp), petrol and chemicals, cement, wheat, fruit, soda ash and vehicles.

Where do most of the imports come from?

Asia and Australia

Where do most of the exports go to?

Asia and Australia

Where do the logs come from?

The majority of logs that are exported through CentrePort are harvested from forests in the Southern North Island.

What type of trees are they?

The majority of logs exported through CentrePort are Pinus Radiata.

PROPERTY

For any questions on CentrePort properties, please see the Harbour Quays page.

 
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